Privacy Policy

1. Introduction

Gulfwaves Express ("Gulfwaves Express," "we," "us," or "our") provides balikbayan box, box pickup and delivery, and sea cargo shipping services from the United Arab Emirates to the Philippines. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, place a booking, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of information:

Contact and identity information

• Full name
• Email address
• Phone number

Shipment and delivery information

• Emirate and delivery/pickup address (building, street, area)
• Nearest landmark
• Box size and destination region (Luzon/Metro Manila or Visayas/Mindanao)
• Special instructions or order notes

Payment information

• Payment method selected (Cash on Delivery, card, Apple Pay, Google Pay, Tabby, or Tamara)
• We do not store your full card details on our servers. Card, Apple Pay, Google Pay, and Buy Now Pay Later transactions are processed securely by our third-party payment partner, Nomod, and its underlying providers (including Tabby and Tamara), each of whom maintains their own privacy and security standards.

Communications

• Records of correspondence with us via email, phone, or WhatsApp regarding your booking, tracking, or support requests

Website usage information

• IP address, browser type, and general usage data collected automatically when you visit our website, which may be used for security and to improve site performance

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your box pickup or delivery booking
• Coordinate collection, sea cargo shipment, and delivery of your box to its destination in the Philippines
• Process payments and issue receipts
• Provide shipment tracking and status updates
• Respond to your inquiries and provide customer support
• Send booking confirmations and service-related notifications
• Improve our website and services
• Comply with legal, customs, and regulatory obligations

We do not use your personal information for marketing communications unless you have separately consented to receive them, and you may opt out at any time.

4. How We Share Your Information

We share personal information only as necessary to provide our services, including with:

• Logistics and delivery partners in the UAE and the Philippines, to arrange pickup, sea cargo transport, and final delivery of your shipment
• Payment processors (Nomod, and its integrated partners Tabby and Tamara) solely to process your chosen payment method
• Customs and regulatory authorities, where required by UAE or Philippine law to clear and deliver your shipment
• Service providers who support our website, hosting, and business operations, under confidentiality obligations

We do not sell your personal information to third parties.

5. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to fulfill the purposes described in this policy, and as required to meet our legal, accounting, or reporting obligations.

6. International Transfers

Because our services involve shipping to the Philippines, your shipment and contact information may be transferred to, and processed by, our logistics partners in the Philippines in order to complete delivery.

7. Your Rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and applicable regulations, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our legal and operational retention needs
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the relevant UAE data protection authority

To exercise any of these rights, contact us using the details below.

8. Cookies

Our website may use cookies or similar technologies to remember your preferences and understand how visitors use our site. You can control cookies through your browser settings.

9. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Gulfwaves Express
211, Business Venue Building, Opposite Al Nasr Club, Umm Hurair Road, Oud Metha, Dubai, United Arab Emirates
Email: express@gulfwavesuae.com
Phone: +971 52 597 0247